Refund & Returns Policy

Hilma Biocare USA – Official Authorized US Online Platform. We prioritize client satisfaction across every purchase. This policy details the terms for processing product returns, refunds, and order replacements securely and transparently.

Our Promise to You

If you encounter an issue with your shipment, our dedicated support team is available to assist. We deliver an efficient returns procedure accompanied by prompt resolutions, whether processing a refund or organizing a replacement shipment.

📅 14-Day return window · 💰 Full refunds for qualified returns · 🔄 Free replacements for damaged or incorrect deliveries.

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Return Eligibility

Returns must be requested within 14 days of package delivery. Items must remain unused, in original packaging, with all security seals and scratch codes uncompromised. Opened or altered items cannot be accepted.

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Refund Process

Following package inspection, approved refunds are completed within 5–7 business days back to the original payment mechanism. Standard delivery fees remain non-refundable unless the return stems from our logistical error.

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Replacements & Exchanges

If your shipment arrives damaged or containing incorrect items, we dispatch a replacement order immediately at no additional cost, including full coverage of necessary return shipping fees.

How to Initiate a Return

Step 1: Reach out to our customer support representatives within 14 days of package receipt. Include your order number, item descriptions, and reason for return.

Step 2: Our support agent will issue a unique Return Merchandise Authorization (RMA) number along with return address details. Packages sent without an RMA number cannot be processed.

Step 3: Securely wrap the product in its original outer box with all documentation intact. We advise utilizing a tracked courier service to safeguard your return shipment.

Step 4: Upon receipt and quality control verification, we execute your chosen refund or dispatch your replacement package, sending a confirmation email automatically.

Important Notes

Return window: Exactly 14 days from recorded delivery.
Item state: Unopened, unused, in original packaging.
Security: All anti-counterfeit seals and codes intact.
Shipping costs: Buyer covers return freight unless order error occurred.
Turnaround: 5–7 business days for fund allocation following inspection.
Damage claims: Report immediately with photo documentation for fast re-shipment.

Our Guarantee

✅ Satisfaction We stand fully behind our distribution services and ensure reliable solutions.

🤝 Fairness Transparent guidelines and consistent resolution policies for every buyer.

⚡ Speed Rapid return turnarounds and quick replacement dispatch without delays.

🛡️ Trust Professional oversight, secure processing, and strict client confidentiality.